We sincerely apologize for the additional delays. **** If you like, we can issue full refund for this Beta service. ****
Originally we were informed that we should be good to go by March 30. One of the tasks that China Telecom was working on was a new fiber link from their core switch to our rack. Unfortunately the datacenter they lease space from (Coresite Los Angeles) did not complete the fiber run on time.
On April 5 we were informed that Coresite resolved all issues on their side, and promised to complete all work by April 9. However on April 10 they still have not completed the fiber link.
On April 11 we have escalated this issue to Coresite datacenter management and we hope for quick resolution.
On April 13 the fiber run was complete.
On April 18 China Telecom enabled the link, however there is significant packet loss on the link.
On April 19 China telecom began testing their side of the link to find cause of the packet loss. We are working with China Telecom to complete this as soon as possible.
On April 24 We keep pushing China Telecom to solve the stability issue.
On April 25 China Telecom had a conference call with their datacenter in order to find a way to resolve connectivity issue. We are awaiting for further updates.
Once the CN2 GIA link is stable, we will be migrating all customers back to CN2 GIA.
Thank you very much for your patience.
**** If you like, we can issue full refund for this Beta service. ****
作者: adamchang 时间: 2018-4-27 10:25
快好了
Dear Bandwagon Host Customer,
You are receiving this service alert because you have an active CN2 GIA VPS with us.
Previously we had sent out a notification that on March 26 we will be temporarily migrating all clients on CN2 GIA BETA plan over to our currently deployed CN2 GIS (GT) service.
We had estimated that it will take us 3-7 days to complete all required maintenance and migrate all clients back.
As you may remember from our previous communication, after our maintenance was completed, our fiber link with China Telecom began experiencing intermittent issues (packet loss) and China Telecom was working with the fiber provider to address the issue.
Today they have finally resolved the issue and the link is now stable.
Over the next 24 hours we will be performing the following:
1) We will execute our final performance tests to make sure there is no issue with the fiber path
2) We will set up a backup fiber link with CN2 GT, so if anything happens to our primary CN2 GIA line in the future, our equipment will seamlessly transfer all clients to CN2 GT line without any downtime or IP changes, to ensure highest quality uninterrupted service.
3) We will migrate all affected clients back to the CN2 GIA line.
Our engineers are already working on 1) and 2) and once complete, we will transfer your VPS to CN2 GIA, and you should receive your old CN2 GIA IP address.
早上刚退款了2个，帐号已经过了3个月了，不过还是还是都给我退了