”Hello Oracle Cloud User,
Thank you for signing up for an Oracle Cloud Account. We are reviewing your request and may reach out to you shortly by phone or by email if we need additional inputs.
If you need to contact us, you may reach us over chat.
Welcome to Oracle Chat. My name is Anthony. Please allow me a few moments to research your inquiry.
Sara Kuku: Hi
Sara Kuku: Can you help check why my sign up is under reivewing ?
Sara Kuku: My friend sign up as the same time but just sign up successfully without any review.
Anthony: what country are you in?
Sara Kuku: Now in the US
Anthony: and the card is from where?
Sara Kuku: I use my card from CMB in China for sign up
Anthony: ok, for a CN card, you need to use a CN billing address
Sara Kuku: Yes, at the begining I use CN billing address but after 1 Dollar transaction, the system told me my card is declined without any reason, so I just use the same card to sign up in the US zone.
Sara Kuku: So now I'm confused how to sign up for Oracle clound
Anthony: what is the correct name on the card and billing address?
Sara Kuku: Correct Chinese name is *************************. It's my address in China.
Anthony: ok, I think you should try with those details
Sara Kuku: How ? sign up again?
Anthony: yes
Sara Kuku: yes,I just try it again, system told me my card is not authorized and ask me to contact my bank. but it's the same card, then later I sign up in US zone with review request, so I just contact you for support.
Anthony: ok, I think it is because you have previously entered incorrect details
Sara Kuku: So If I sign up again, is it'OK use the same card?
Anthony: yes, but you need the right details for the card
Sara Kuku: Can I use the same email address for new sign up?
Anthony: yes
Sara Kuku: Let me try but if failed How can I get support ? any way to approach you for further assistance?
Anthony: you can use this chat, we have teams in different locations
Sara Kuku: Hi
Sara Kuku: Same result
Sara Kuku: “Your credit card has been declined. Please provide another credit card or an alternative form of payment. If you continue to encounter the error, you may contact Oracle Customer Service.”
Sara Kuku: Use the CN address and correct name.
Sara Kuku: Can you please help?
Anthony: ok try again now with the same information
Sara Kuku: sign up again , right?
Anthony: correct
Sara Kuku: OK, successed, thanks very much for your help.
Sara Kuku: Is there any email for the notification ?
Sara Kuku: Great, I have login successfully, thanks so much.
Anthony: welcome, have a good day
Anthony has disconnected.作者: dahe 时间: 2019-9-17 22:16
免费的没有了。作者: sarakuku 时间: 2019-9-17 22:17
