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标题: 发个pr的工单处理，给大家品读一下 [打印本页]
作者: aweihaitun    时间: 2020-2-21 16:00
标题: 发个pr的工单处理，给大家品读一下
    最初的问题是宝塔显示vps接近一个月无缘无故负载持续超高，主要是cpu占用太多了，但是我自己的vps里面登陆进去看几乎没有什么cpu占用，所以觉得是母鸡的问题，让pr客服给解决了一下，第一次磨了半天给重建vps，换了个ip（155.94.143.153），但是这个ip被墙了，只能用代理访问，我坚持说这个是他们的原因，磨了几天的嘴皮子，又给换了个ip（198.55.122.250），这个ip直接全球断网，除了pr自己的机器，ipip全球都100%丢包。磨了几天，死活不换，必须要用交5美元，真是没耐心了。。。
  下面是整个沟通的过程，大家看看

  2. Aswin Narayan
  3. Hello,
  4. If you want to change the IP you have to pay $5.
  5. Aswin N. | Senior Support Engineer

  7. 02/20/2020 (05:15)
  8. Me
  9. Client
  10. I heard that if the ip was attacked by DDoS, it would be disconnected from the Internet.
  11. I wonder if that's the reason

  13. 02/20/2020 (00:39)
  14. Me
  15. Client
  16. I won't keep in touch with you all the time if there's no problem, Please log on my vps and check about it, the password is 3W9Egb1pQo1TdY3Xc2.
  17. Please be professional!
  18. I don't want to waste each other's time,it's been two weeks since I started

  20. 02/20/2020 (00:32)
  21. Me
  22. Client
  23. 高墙 can't block a connection from USA to USA.
  24. I can't ping google.com when I logged on the vps of 198.55.122.250 by vnc, why?

  26. 02/20/2020 (00:13)
  27. Jomin Dominic
  28. Hello XXX,
  29. The Great Firewall of China (高墙) is blocking the IP.
  30. Jomin D. | Senior Support Engineer
  31.    
  32. 02/19/2020 (21:20)
  33. Me
  34. Client
  35. Password：
  36. vS7GL90C1zXx6plWk0
  37. Please take a trying on it

  39. 02/19/2020 (21:08)
  40. Me
  41. Client
  42. I have reintalled the OS.
  43. When I logged on the vps by vnc,I found out that the vps can't ping google.com

  45. 02/19/2020 (20:01)
  46. Me
  47. Client
  48. All other vps can't connect to this vps except for your own brand of vps, like VULTR,linode,HostUS,DigitalOcean,virmach...

  50. 02/19/2020 (18:54)
  51. Me
  52. Client
  53. This IP is not blocked by 高墙 and I know exactly what happens when ip is blocked.
  54. I have several vps in USA, when I logged on the vps in USA and made a ping test, it was still a failure.
  55. Please tell me why.Does the United States have 高墙? Didn't your technical problems prevent ip from being accessed anywhere?

  57. 02/19/2020 (14:16)
  58. Aswin Narayan
  59. Hello,
  60. If you pay $5 we will definitely change you an IP.
  61. We are helpless in this situation.
  62. Aswin N. | Senior Support Engineer

  64. 02/19/2020 (00:56)
  65. Me
  66. Client
  67. I'm very disappointed with your service. You said that my IP is blocked even without a test.
  68. I can't access this IP with an American IP.
  69. Attachments (3)
  70. _20200219165319.png
  71. _20200219165558.png
  72. _20200219165611.png

  74. 02/19/2020 (00:40)
  75. Jomin Dominic
  76. Hello XXX,
  77. Your IP is blocked by 高墙. To change the IP there is a $5 one time fee.
  78. Let us know if you like to proceed.
  79. Jomin D. | Senior Support Engineer

  81. 02/18/2020 (05:33)
  82. Me
  83. Client
  84. The IP (198.55.122.250) cannot be connected, it's been two days. Please deal with it as soon as possible

  86. 02/17/2020 (00:49)
  87. Jomin Dominic
  88. Hello XXX,
  89. The ticket has been assigned and it is being reviewed.
  90. Jomin D. | Senior Support Engineer

  92. 02/17/2020 (00:00)
  93. Me
  94. Client
  95. I have a few vps whick location in Losangeles, I made some test on them and found out the same thing

  97. 02/16/2020 (23:50)
  98. Me
  99. Client
  100. I tried to ping the new IP,but it was not work,even I use some diffrent proxys in USA.
  101. Is something wrong on it?
  102. Please help me.

  104. 02/16/2020 (23:12)
  105. Jomin Dominic
  106. Hello XXX,
  107. I have changed the IP to
  108. 198.55.122.250
  109. Jomin D. | Senior Support Engineer

  111. 02/16/2020 (22:55)
  112. Me
  113. Client
  114. Hello.
  115. It's been a few days. Why do you still have to deal with my problem.
  116. Please deal with it as soon as possible, it seriously affects my use.
  117. Thank you very much

  119. 02/14/2020 (06:49)
  120. Siju Varghese
  121. Hello,
  122. We will check this and update you shortly.
  123. Siju V. | Senior Support Engineer

  125. 02/14/2020 (05:52)
  126. Me
  127. Client
  128. Please deal with my problem as soon as possible

  130. 02/13/2020 (00:13)
  131. Aswin Narayan
  132. Hello,
  133. We will check this and update you shortly.
  134. Aswin N. | Senior Support Engineer

  136. 02/12/2020 (23:54)
  137. Me
  138. Client
  139. Here is the problems with test001:
  140. 2.The usable mem is only 1882044 kb and it should be 2G.
  141. 3.IP address is blocked by China and the previous ip is fine.
  142. Please pay attention to my previous reply.Due to different time zones, communication is not good.

  144. 02/12/2020 (14:46)
  145. Jomin Dominic
  146. Hello XXX,
  147. May I know the exact issue your are facing now?
  148. Jomin D. | Senior Support Engineer

  150. 02/12/2020 (00:58)
  151. Aswin Narayan
  152. Hello,
  153. We will check this and update you shortly.
  154. Aswin N. | Senior Support Engineer

  156. 02/12/2020 (00:55)
  157. Me
  158. Client
  159. The right password is 1V4FwkeC30nSj3zVH4
  160. I'm sorry to give you the wrong password

  162. 02/11/2020 (00:24)
  163. Siju Varghese
  164. Hello,
  165. I can not login to your server using the given password.
  166. Siju V. | Senior Support Engineer

  168. 02/10/2020 (23:58)
  169. Me
  170. Client
  171. It's not my problem from beginning to end, it's your product that has problems and affects my use.

  173. 02/10/2020 (23:56)
  174. Me
  175. Client
  176. Password: 1lw7EVR1o8Ff5AWv9g
  177. It's because you can't solve the problem so you changed my IP address, but I can't use it. You can't let me pay for it.
  178. Isn't that so?

  180. 02/10/2020 (23:48)
  181. Siju Varghese
  182. Hello,
  183. Can you please give the login credential for further checking.
  184. To change the IP there is a $5 one time fee.
  185. Let us know if you like to proceed.
  186. Siju V. | Senior Support Engineer

  188. 02/10/2020 (23:27)
  189. Me
  190. Client
  191. So I have two acounts now, "pacrack3732" and "pacrack_3732", vps of "test001" use the first account, and vps of "test002" use the second account.
  192. I don't know how long the new IP will be blocked by 高墙, so can you change the IP for me?
  193. I noticed that the second problem has not been solved.

  195. 02/10/2020 (23:15)
  196. Siju Varghese
  197. Hello,
  198. Your test001 server details are in a different account, account details are given below.
  199. URL: https://master-stack01.pacificrack.com
  200. Username: xxxxx
  201. Password: xxxxx (If you already have access to the control panel please use your existing password)
  202. 高墙 IP blocking should be temporary, possibly will resume shortly.
  203. Siju V. | Senior Support Engineer

  205. 02/10/2020 (22:40)
  206. Me
  207. Client
  208. Here is the problems with test001:
  209. 1.I cannot find the vps on the page of Control Panel, there is only one vps on it,but I have two.
  210. 2.The usable mem is only 1882044 kb and it should be 2G.
  211. 3.IP address is blocked by China and the previous ip is fine.

  213. 02/10/2020 (19:57)
  214. Siju Varghese
  215. Hello,
  216. Upon checking, I could not find any issue with the IP.
  217. Siju V. | Senior Support Engineer

  219. 02/10/2020 (19:46)
  220. Me
  221. Client
  222. test001

  224. 02/10/2020 (13:14)
  225. Jomin Dominic
  226. Hello XXX,
  227. For which VPS "test001" or "test002" do you want me to change the IP?
  228. Jomin D. | Senior Support Engineer

  230. 02/10/2020 (06:35)
  231. Aswin Narayan
  232. Hello,
  233. The concerned department will update you soon.
  234. Aswin N. | Senior Support Engineer

  236.    
  237. 02/10/2020 (02:41)
  238. Aswin Narayan
  239. Hello,
  240. We are checking. We will update you soon.
  241. Aswin N. | Senior Support Engineer

  243. 02/10/2020 (02:37)
  244. Me
  245. Client
  246. In addition to the problem just discovered, there is another, I cannot connected this vps.
  247. This problem was not found because of the proxy I have been using before. I cannot use this ip.
  248. Please change the ip for me because changing the previous IP is not my reason

  250. 02/10/2020 (02:21)
  251. Aswin Narayan
  252. Hello,
  253. Thank you for writing in. We will update you shortly.
  254. Aswin N. | Senior Support Engineer

  256. 02/10/2020 (02:19)
  257. Me
  258. Client
  259. Here is some screenshots, please check on them
  260. Attachments (2)
  261. _20200210181801.png
  262. _20200210181927.png

  264. 02/10/2020 (02:16)
  265. Me
  266. Client
  267. Yes,I have received the email. I'm glad the previous question is gone, but new problems arise:
  268. 1.I cannot find the vps on the page of Control Panel, there is only one vps on it,but I have two.
  269. 2.The usable mem is only 1882044 kb and it should be 2G.

  271. 02/09/2020 (10:35)
  272. Aswin Narayan
  273. Hello,
  274. I have recreated your server please check the mail and spam box for the welcome mail.
  275. Aswin N. | Senior Support Engineer

  277. 02/09/2020 (04:02)
  278. Me
  279. Client
  280. Yes, please do it

  282. 02/09/2020 (03:57)
  283. Siju Varghese
  284. Hello,
  285. Can I recreate the server? recreation cause data loss.
  286. Siju V. | Senior Support Engineer

  288. 02/09/2020 (00:24)
  289. Me
  290. Client
  291. I have reinstalled the server,but the problem is still there.
  292. Please check other hosts to see if there are some hosts using a large number of CPU

  294. 02/07/2020 (12:02)
  295. Siju Varghese
  296. Hello,
  297. Can you try reinstalling the server?
  298. Please note that, while reinstalling the entire data will be wiped out.
  299. Siju V. | Senior Support Engineer

  301. 02/07/2020 (07:31)
  302. Aswin Narayan
  303. Hello,
  304. We will check this and update you soon.
  305. Aswin N. | Senior Support Engineer

  307. 02/07/2020 (00:42)
  308. Me
  309. Client
  310. password
  311. S5QKp67F6veGiux00E

  313. 02/07/2020 (00:32)
  314. Jomin Dominic
  315. Hello XXX,
  316. Can you please provide us the root password to check further.
  317. Jomin D. | Senior Support Engineer

  319. 02/06/2020 (22:26)
  320. Me
  321. Client
  322. This is a screenshot of the English version.

  324. 02/06/2020 (22:17)
  325. Me
  326. Client
  327. The cpu pecent of my vps is very high, I had checked my vps and found out nothing on it. I think it may be affected by other hosts
  328. Please help me
复制代码
作者: dragonfsky    时间: 2020-2-21 16:02
不要勉强外包的三哥客服了ᶘ ͡°ᴥ͡°ᶅ
作者: laogui    时间: 2020-2-21 16:04
难受
作者: hellfires    时间: 2020-2-21 16:05
提示: 作者被禁止或删除 内容自动屏蔽
作者: baidns    时间: 2020-2-21 16:05
pr客服应该没有技术，只会换换换，重建等等
作者: 李某某    时间: 2020-2-21 16:07
本来就是灵车
作者: MJJ思密达    时间: 2020-2-21 16:28
不用发了 大家都已经知道他是顶尖灵车了 紫薯布丁紫薯布丁
作者: 泰阳    时间: 2020-2-21 16:29
我已经骨折跳车了
作者: yem    时间: 2020-2-21 16:57
我在老家用联通，主用pr…
作者: myth    时间: 2020-2-21 17:06
远离pr,  垃圾的飞起。管理界面都一堆bug，
作者: aweihaitun    时间: 2020-2-21 19:06
这个pr都不知道该不该交钱换ip，真是很不爽



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