[已破案]求分析Hetzner独服几小时前journalctl日志

zqxinran

Aug 02 03:52:47 hetzner kernel: usb 3-1: new high-speed USB device number 2 using xhci_hcd
Aug 02 03:52:47 hetzner kernel: usb 3-1: New USB device found, idVendor=14dd, idProduct=1010, bcdDevice= 1.00
Aug 02 03:52:47 hetzner kernel: usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Aug 02 03:52:47 hetzner kernel: usb 3-1: Product: KX4-101
Aug 02 03:52:47 hetzner kernel: usb 3-1: Manufacturer: Raritan
Aug 02 03:52:47 hetzner kernel: usb 3-1: SerialNumber: 1IT0C0023604
Aug 02 03:52:47 hetzner kernel: hid: raw HID events driver (C) Jiri Kosina
Aug 02 03:52:47 hetzner kernel: usbcore: registered new interface driver usbhid
Aug 02 03:52:47 hetzner kernel: usbhid: USB HID core driver
Aug 02 03:52:47 hetzner kernel: input: Raritan KX4-101 as /devices/pci0000:00/0000:00:08.1/0000:0e:00.3/usb3/3-1/3-1:1.0/0003:14DD:1010.0001/input/input3
Aug 02 03:52:47 hetzner kernel: hid-generic 0003:14DD:1010.0001: input,hidraw0: USB HID v1.01 Keyboard [Raritan KX4-101] on usb-0000:0e:00.3-1/input0
Aug 02 03:52:47 hetzner kernel: input: Raritan KX4-101 as /devices/pci0000:00/0000:00:08.1/0000:0e:00.3/usb3/3-1/3-1:1.1/0003:14DD:1010.0002/input/input4
Aug 02 03:52:47 hetzner kernel: hid-generic 0003:14DD:1010.0002: input,hidraw1: USB HID v1.01 Mouse [Raritan KX4-101] on usb-0000:0e:00.3-1/input1
Aug 02 03:52:47 hetzner kernel: input: Raritan KX4-101 as /devices/pci0000:00/0000:00:08.1/0000:0e:00.3/usb3/3-1/3-1:1.2/0003:14DD:1010.0003/input/input5
Aug 02 03:52:47 hetzner kernel: hid-generic 0003:14DD:1010.0003: input,hidraw2: USB HID v1.01 Mouse [Raritan KX4-101] on usb-0000:0e:00.3-1/input2
Aug 02 03:52:47 hetzner systemd[1]: Received SIGINT.
Aug 02 03:52:47 hetzner systemd[1]: Activating special unit reboot.target...
Aug 02 03:52:47 hetzner systemd[1]: Received SIGINT.

求分析Hetzner独服几个小时前的journalctl日志，重启原因可能是？
问过chatgpt，结果毫无用处。

主楼更新于2024年8月2日20点53分

hz客服刚才回复我了，下面是正文：

Dear Client,

We checked this incident and found the problem.

We are really sorry as this was a human error. The KVM Keyboard was accidentally connect to the wrong server (yours) which lead to a soft reset (ctrl + alt + del) because this option was requested by the KVM.

The KVM was for a server next to yours and we got a notification about a problem with the KVM keyboard. Therefore a colleague was removing and reattaching the KVM a few times and in this procedure the colleague got the wrong server for a short moment.
The keyboard was about 5 to 10 seconds connected.

We opened a internal case for this in order to train our staff on this that this will not happen again.

If you have any further questions or desires, please do not hesitate to reply to this ticket.

We wish you a pleasant day.

toot

zqxinran 发表于 2024-8-2 09:27
你又知道我没问客服？
你不知道hetzner客服回复是需要时间等待的吗？
你难道没发现我发这个帖子是问大家 ...

你这沙雕就是煤油吃多了，去尼玛的

老子那句话说错了？

toot

不知道发工单问客服？

zqxinran

主楼更新于2024年8月2日20点53分

快乐的小2b

像是kvm重启的。

zqxinran

xchiminer 发表于 2024-8-2 09:28
你賬號賣嗎？想收一個500

我不卖号，不好意思

xchiminer

你賬號賣嗎？想收一個500

zqxinran

toot 发表于 2024-8-2 09:19
不知道发工单问客服？

你又知道我没问客服？
你不知道hetzner客服回复是需要时间等待的吗？
你难道没发现我发这个帖子是问大家有没有遇到类似经验/情况的大佬？